The Overlander Hotel is not liable for any indirect, incidental or consequential damages whatsoever arising from the use of or inability to use the contents of this website.
Privacy Commitment
E. & M. Estates Ltd. ("E&M") operates a
hotel, pub, liquor store, convention centre,
& restaurant under the names Overlander
Hotel, Overlander Pub, Overlander Liquor
Store, Overlander Convention Centre, &
Carmen`s Restaurant respectively.
References to E&M are also a reference to
Overlander Hotel, Overlander Pub, Overlander
Liquor Store, Overlander Convention Centre,
& Carmen`s Restaurant.
E&M is committed to protecting your privacy,
and supports a general policy of openness
about how it collects, uses, and discloses
your personal information. This Privacy
Policy applies to the personal information
of E&M’s customers, employees, and other
individuals that is collected, used, or
disclosed by E&M.
This Privacy Policy also explains how you
can contact E&M if you wish to access your
personal information, have a question about
it, want to make a change to it, or want E&M
to delete any personal information that E&M
may be holding about you. E&M strongly
recommends that you take the time to read
this Privacy Policy.
Personal Information
For
the
purpose
of this
Privacy
Policy,
"personal
information"
means
any
information
about an
identifiable
individual,
but does
not
include:
· An
individual’s
business
contact
information,
including
the
individual’s
name,
position
name or
title,
business
telephone
number,
business
address,
business
e-mail,
and
business
fax
number;
·
Personal
information
about an
individual
that is
publicly
available
information
as
designated
under
the
Personal
Information
Protection
Act,
such as
information
available
from a
public
registry
or in a
telephone
book;
·
Aggregated
information
that
cannot
be
associated
with a
specific
individual;
and
·
Information
about a
company,
association,
or other
organization.
What Personal Information We Collect
E&M
collects,
or may
collect,
the
following
personal
information:
- Personal information we are required to collect under applicable law;
- Contact information (name, home address, home e-mail address and home telephone number of our hotel guests and employees) in order to contact you with regard to your employment, reservation, customer loyalty program membership, or account;
- Your company, employers, association, organization, or team name, and their mailing address, and phone number, for the purpose of your enrolment in customer loyalty programs or establish eligibility for special accommodation rates;
- Documentation relating to proof of age and identity (such as your signature, social insurance number, or driver's license number) in order to determine your qualification to work, or to verify your identity and age for the purposes of your attendance at the Overlander Pub or Overlander Liquor Store, or your eligibility to purchase liquor at the Overlander Liquor Store, the Overlander Pub, the Overlander Convention Centre, or Carmen`s Restaurant.
- Financial and billing information (such as credit card number and expiration date) used to settle accounts;
- If staying at the Overlander Hotel, your arrival and departure date, and the people that were staying in your room with you;
- Personal information necessary to establish, manage and, if necessary, terminate, an employment relationship or membership in a loyalty program, or to register you as a guest in the hotel and manage your stay.
How We Use Personal Information
E&M
collects
personal
information
for the
following
purposes:
- To establish, manage and, if necessary, terminate employment relationships, and enroll employees in benefit plans;
- To register guests at the hotel and to provide services to those guests and manage their stay, including vehicle information, other persons staying in guests rooms, and information relating to the payment of accounts;
- To establish eligibility for customer loyalty programs and special hotel accommodation rates;
- To determine customer interests in order to market further services to them, manage their stay at the hotel, and to establish and maintain commercial relationships with customers and provide ongoing services;
- To meet legal and regulatory requirements;
- For other reasons as a reasonable person would consider appropriate in the circumstances.
E&M may share personal information with third parties engaged to assist it in providing services or products to you or to carry out one or more of the purposes described above. These service providers are prohibited from using personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed to them by E&M and to comply with the general privacy principles described in this Privacy Policy.
Consent
E&M, in most
cases, relies on express consent.
However,
where the purpose of the collection of
personal information is obvious (such as the
use of credit to pay an account), E&M will
rely on implied consent.
In
some cases, such as the receipt of
information about additional services we
offer, E&M will rely on opt-out consent.
E&M only collects
personal information where it is necessary
to provide the service that you are seeking,
or to establish, manage, or terminate an
employment or business relationship.
E&M
also requires individuals to consent to the
collection, use, or disclosure of personal
information as a condition of the supply of
a service or employment if such collection,
use, or disclosure is required to fulfill
the aforementioned purposes of collection.
E&M reserves the right to collect, use or
disclose personal information in certain
limited circumstances, without the knowledge
and consent of the individual, where
required or permitted by law.
Examples of this include:
·
E&M may collect or use personal information
if it is clearly in the interest of the
individual and consent cannot be obtained in
a timely way, such as when the individual is
seriously ill, mentally incapacitated, or in
the case of an emergency where the life,
health or security of an individual is
threatened.
·
E&M may collect, use and disclose employee personal
information without the consent of the
individual where the collection, use, or
disclosure is reasonable for the purposes of
establishing, managing, or terminating an
employment relationship between E&M and the
individual.
·
E&M may collect or use personal information to create
aggregate information, in order to identify
customer needs and trends, and to aid in the
development of new services and products.
·
E&M may disclose your personal information to law enforcement
authorities in order to maintain order or to
comply with accommodation or liquor
licensing regulations and laws.
·
E&M may disclose personal information without knowledge or
consent to collect a debt, to comply with a
subpoena, warrant, or other court order, or
as may otherwise be required or authorized
by law.
·
E&M may collect, use, or disclose personal information without
the knowledge and consent of the individual
if seeking consent of the individual is
reasonably expected to compromise the
availability or the accuracy of personal
information reasonably required for an
investigation or a proceeding, such as in
the case of an investigation of a breach of
agreement or contravention of federal or
provincial law.
·
E&M may disclose your personal information to 3rd
parties in order to collect debts owed to
E&M.
You may withdraw your consent to the use and
disclosure of personal information in
connection with the services that you have
requested at any time, subject to legal or
contractual restrictions and reasonable
notice. E&M
will inform you of the implications of
withdrawing consent.
If
you wish to withdraw your consent at any
time, please contact our Privacy Officer
(listed below).
Employee Personal Information
Employee personal
information is personal information that is
reasonably necessary to establish, manage,
or terminate an employment relationship with
E&M.
While we may collect, use and
disclose employee personal information
without your consent, we will notify you
that we are doing so at the time, or prior
to, when we collect, use or disclose your
employee personal information.
E&M reserves the
right to collect, use, or disclose your
employee personal information without your
knowledge where it is required or allowed to
do so by the
Personal Information Protection Act.
Consent for Marketing Purposes
Unless you choose to opt-out, E&M may use
your contact information to promote and
market additional services, products, and
special offers from the Overlander Hotel,
Overlander Pub,
Overlander
Liquor Store, Overlander Convention Centre,
& Carmen`s Restaurant.
You may choose to opt-out of
receiving marketing information from us at
any time by:
·
Marking enrolment
information where provided stating you do
not wish to receive marketing information;
·
Sending a written notice
to:
Overlander Hotel
1118 Lakeview Crescent
Williams Lake, BC
V2G 1A3
Attention:
Privacy Officer;
·
Sending an e-mail to
overlanderhoteloffice@shaw.ca
Access To Your Personal Information
You have the right
to access your personal information,
including employee personal information, in
the possession or control of E&M and to know
how that personal information has been or is
being used, and to whom it has been
disclosed.
Applications must
be in writing and sent to our Privacy
Officer by either mail or email at the
addresses set out below.
Applications should have sufficient
detail in order to allow us to identify you
and the information that you are requesting.
You may ask to
have errors or omissions in your personal
information in our possession, or control,
corrected.
If we are satisfied that the
correction is reasonably necessary, we will
correct the information and notify anyone to
whom we have provided the personal
information in the 12 months previous to the
correction. If
we are not satisfied that the correction
should be made, we will annotate the
personal information under our control of
the correction requested, but not made.
Requests for
access and correction will usually be
responded to within 30 calendar days of
receiving the request, unless we apply to
the Privacy Commissioner for an extension.
We charge $25 plus
$.25 per page for providing you with copies
of your personal information.
In the event that it will take an
unusually long time to collect your personal
information, we may charge more.
In each case, we will give you a full
quote before photocopying the information.
There is no charge
for correcting personal information and
there is no charge for accessing your
employee personal information.
E&M reserves the
right to refuse to comply with all or part
of a request where we are required or
permitted to refuse to do so by the
provisions of the
Personal Information Protection Act or
other applicable legislation.
Where we refuse
all or part of your request, we will give
you the reasons for the refusal and the
section of
Personal Information Protection Act on
which we base our refusal, the name and
contact information of someone within E&M
who can explain the basis for the refusal,
and of your right to apply to the BC Privacy
Commissioner for a review pursuant to the
provisions of the
Personal Information Protection Act.
How We Protect Personal Information
E&M makes reasonable efforts to ensure that
personal information relating to you is
protected against loss and unauthorized
access, collection, use, disclosure,
copying, modifying, disposal, or similar
risks. This
protection applies in relation to
information stored in both electronic and
hard copy form, and will vary depending on
the sensitivity of the information.
Access to personal
information is restricted to selected
employees or representatives on a
need-to-know basis.
In
addition, E&M employs generally accepted
information security techniques, such as
firewalls and access control procedures in
order to protect personal information
against unauthorized access, collection,
use, disclosure, copying, modifying,
disposal, or similar risk.
Retention of Personal information
E&M retains personal information for as long
as necessary to fulfill the purpose(s) for
which it was collected and to comply with
applicable laws.
Personal
information that is collected and used to
make a decision about you (such as hiring
decision) is retained for at least 1 year.
Your
consent to such purpose(s) remains valid
after termination of E&M’s relationship with
you.
Changes to this Privacy Policy
E&M reserves the
right to modify this Privacy Policy at any
time without notice.
The
Privacy Policy distributed at any time, or
from-time-to time posted via its website at
www.overlanderhotel.com, shall be
deemed the Privacy Policy then in effect.
Accountability
E&M is responsible for the Personal
Information under its control, and we have
designated a Privacy Officer who is
responsible for our compliance with this
Privacy Policy and with applicable laws.
Other individuals within E&M may be
delegated to act on behalf of the Privacy
Officer and E&M shall use appropriate means
to provide a comparable level of protection
while information is being processed by a
third party.
You may contact our Privacy Officer as
follows:
|
Overlander Hotel |
|
|
Attention: |
Privacy Officer |
|
Address: |
1118 Lakeview Crescent
Williams Lake, BC
V2G 1A3 |
|
Phone: |
(250) 392 3321 |
|
Fax: |
(250) 392 3983 |
|
Email: |
overlanderhoteloffice@shaw.ca |
Dispute Resolution
Should you be unhappy about the collection,
use, or disclosure of your personal
information by E&M, we ask that you discuss
the matter further with our privacy officer.
Should you not be satisfied with the
response, you may make an application or
complaint to the BC Privacy Commissioner at:
Office of the Information and Privacy
Commissioner
PO Box 9038 Stn Prov Govt
V8W 9A4
Fax:
250-387-1696
Telephone:
1-800-663-7867 and ask to be
transferred to 250-387-5629
The Information and Privacy Commissioner’s
website is found at www.oipbc.org.